As a general rule, packages are sent within 48 hours after receipt of payment, through SEUR.
Shipping costs include handling and packaging costs, as well as postage costs. Handling charges are a fixed price, while shipping charges may vary depending on the total price of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will apply for each one individually. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items.
EXCHANGES AND RETURNS POLICY
If you are not satisfied with your purchase, the items purchased at www.keiraonline.com can be returned or exchanged free of charge at any of our KeiRa physical stores, within a period of up to 15 calendar days from the date of purchase and presenting the invoice shopping CHANGES AND RETURNS AT HOME The buyer must bear the cost of returning the products and is responsible for their returned order until it reaches our warehouse, therefore they must send the package safely and with the necessary guarantees so that the returned merchandise arrives in good condition. Returned items must be unworn and in their original box. They must also be accompanied by a copy of the invoice, and your indications as to whether you want a return or an exchange. The return address is:
Returns will be credited to the original account with which you placed the order.
DEFECTIVE ITEMS
KeiRa guarantees the quality of its products during the legally established period. Our warranty does not cover deficiencies caused by improper handling or use by the customer. Any item purchased in our stores or web store that has manufacturing defects, will be returned at no cost to the customer, being able to choose between:
- Refund of the amount through the payment system used in the purchase of the product
- Exchange for a new item to replace the defective one.
